topic Re: Mobile data not working in Get Support

Mobile data not working

Momma1 — Tue, 09 Jun 2026 14:04:40 GMT

Mobile data not working

Re: Mobile data not working

hTideGnow — Tue, 09 Jun 2026 14:12:12 GMT

hi @Momma1

what phone you have? did you check Telus Outage site?
https://www.telus.com/en/bc/outages

did you try Reboot phone and click Reset network settings?

Re: Mobile data not working

hairbag1 — Tue, 09 Jun 2026 14:19:37 GMT

@Momma1

log in to your Public Mobile account and make sure you still have data available for use...maybe you've used all your data allotment until next regular plan renewal occurs.

Re: Mobile data not working

Momma1 — Tue, 09 Jun 2026 14:41:26 GMT

what phone you have? Android

did you check Telus Outage site? Yes
https://www.telus.com/en/bc/outages

did you try Reboot phone and click Reset network settings? Yes

Still not working

Re: Mobile data not working

hairbag1 — Tue, 09 Jun 2026 14:56:53 GMT

@Momma1 wrote:
what phone you have? Android
did you check Telus Outage site? Yes
https://www.telus.com/en/bc/outages
did you try Reboot phone and click Reset network settings? Yes
Still not working

if you use the old sim card, can you remove it and try it in a different cellphone to see if it'll work ? That way, you can tell if the issue is because of the cell or the sim. Ignore my suggestion if using esim though.

Re: Mobile data not working

hTideGnow — Tue, 09 Jun 2026 15:00:30 GMT

hi @Momma1

you might need to ask PM agent to refresh the account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Mobile data not working

Momma1 — Tue, 09 Jun 2026 16:32:43 GMT

Yes. Thank you.

Daniel the CS_agent was able to fix the issue and fast. Very professional

Thank you guys for your help