topic Activation Issue in Get Support

Activation Issue

NaumanHassan — Tue, 09 Jun 2026 03:29:04 GMT

Hi, it's been more than 5 hours, and my number is isnot activated yet. The previous carrier has stopped services, and the Public Mobile eSIM is not activated. Don't know what to do.

Re: Activation Issue

NDesai — Tue, 09 Jun 2026 04:03:53 GMT

@NaumanHassan Did you reply Yes to a text message on your old carrier sim to authorize the number transfer? If yes, it should complete the transfer within a few hours. However, your eSIM should get some service. Are you getting any signal at all? What is the status of your Public Mobile account?

Re: Activation Issue

NaumanHassan — Tue, 09 Jun 2026 15:38:13 GMT

Yes, I replied "Yes" to the text message, but not sure if it was within 90 minutes or 1-2 minutes late. Currently, there is no service on the phone, as it shows "SOS".