topic Re: PMDATA10 add-on incompatible with $34ULCW plan in Get Support

PMDATA10 add-on incompatible with $34ULCW plan

quinbot — Tue, 09 Jun 2026 00:33:39 GMT

I was able to add the PMDATA10 promotion to my plan ($34/month, unlimited long-distance Canada-wide) but it's showing as incompatible. I can't open a ticket because my plan isn't one of the options. Is this promo just failing for anyone not on one of the current standard plans?

Re: PMDATA10 add-on incompatible with $34ULCW plan

Sansan — Tue, 09 Jun 2026 01:01:18 GMT

As far as I understand, this promo is for all existing members on a minimum $24 plan.

Re: PMDATA10 add-on incompatible with $34ULCW plan

Earlysubscriber — Tue, 09 Jun 2026 01:16:09 GMT

I was waiting for a response from customer service and browed the forums, came across your thread and sure enough, I had successfully added the PMDATA1) to my $34/month phoenix 50gb per month ULCW base plan... And it is greyed out in the incompatible data plans addons area, no explanation and it had added successfully when I did add it a week or two ago... What the reason for this?

Re: PMDATA10 add-on incompatible with $34ULCW plan

slusagm — Tue, 09 Jun 2026 01:48:47 GMT

is yours a 5G unlimited plan? I think the unlimited speed at 512Kbps makes this 10GB incompatible.

But please ask PM to confirm. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PMDATA10 add-on incompatible with $34ULCW plan

quinbot — Tue, 09 Jun 2026 01:55:44 GMT

Yes, it's an unlimited at low-speed plan.

Re: PMDATA10 add-on incompatible with $34ULCW plan

quinbot — Tue, 09 Jun 2026 01:58:26 GMT

Apparently the gotcha is that our plans have unlimited low-speed data after we use our real data, so any additional data is incompatible.

Re: PMDATA10 add-on incompatible with $34ULCW plan

Dunkman — Thu, 11 Jun 2026 00:51:22 GMT

@quinbot @Earlysubscriber

I brought up your situation to PM staff and supposedly, these data add ons should work for your plans (data plans with unlimited throttled data). Once you run out of your regular data, let us know if it works or not. Thanks

Re: PMDATA10 add-on incompatible with $34ULCW plan

quinbot — Thu, 11 Jun 2026 01:09:52 GMT

Thanks for the assist, although how is it supposed to work if the plan is labelled incompatible? I have another incompatible add-on of 1GB data from my previous plan that has never kicked in.

Re: PMDATA10 add-on incompatible with $34ULCW plan

quinbot — Sun, 21 Jun 2026 00:19:17 GMT

My plan will renew tonight and I'm throttled at low speed now.