topic Re: Payment in Get Support

Payment

barb2021 — Tue, 09 Jun 2026 00:24:42 GMT

It says that it can’t process my payment, please try again later. Later doesn’t work either

Re: Payment

softech — Tue, 09 Jun 2026 00:27:00 GMT

@barb2021

did you try to login to My Account using browser with incognito mode? Did you also try using PM app?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.

if your account is not currently On Hold/suspended, wait 24 hours and try again. If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

Re: Payment

hairbag1 — Tue, 09 Jun 2026 00:27:08 GMT

@barb2021

if every method fails, get payment vouchers from Canada Tire, No Thrills or Shoppers..then dial 611 to add them to your acct to Resume your service.

Re: Payment

Sansan — Tue, 09 Jun 2026 00:28:18 GMT

Very difficult payment system. If your account is already suspended the quickest way to get back up and running is to purchase a Public Mobile voucher from shoppers Drug mart and load to your account.

Re: Payment

barb2021 — Tue, 09 Jun 2026 00:44:23 GMT

Thank you. I’ll give that a try