topic Re: phone in Get Support

phone

giuseppegentile — Mon, 08 Jun 2026 23:25:31 GMT

phone does not work need help no calls or yextes coming in

Re: phone

BKNS27 — Mon, 08 Jun 2026 23:48:17 GMT

@giuseppegentile

What is the make and model of your phone?

It requires VoLTE compliance for it to make and receive calls.

Re: phone

giuseppegentile — Mon, 08 Jun 2026 23:49:56 GMT

sorry what does that mean, i never got the text from my providor to port over number so incoming call are not coming in

Re: phone

Sansan — Mon, 08 Jun 2026 23:50:53 GMT

Did you just join?

Try network reset.

Turn airplane mode, wait 1 minute, turn it off. Restart your phone.

Might need to do this several times.

For physical SIM card, if you have another phone, test it there for service.

Re: phone

Sansan — Mon, 08 Jun 2026 23:55:51 GMT

Since you never got the sms then yea. Did you close the account prior to requesting to port? Account must be active to port.

You can message agents for assistance.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or if you caanot log in, the other link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone

giuseppegentile — Mon, 08 Jun 2026 23:57:57 GMT

yes just ported over today i can make calls just cant receive calls have an iphone and did esim

Re: phone

giuseppegentile — Mon, 08 Jun 2026 23:58:34 GMT

no did not close it still active

Re: phone

will13am — Tue, 09 Jun 2026 00:01:38 GMT

@giuseppegentile wrote:
sorry what does that mean, i never got the text from my providor to port over number so incoming call are not coming in

Do you have the SIM from your previous provider on a different phone? If you are running 2 SIMs on the same phone, only 1 SIM can be set to receive text. Call the toll free number in the link below to see if your port is in the queue. If not, use the chat link in the lower right corner of the web page to initiate a support ticket.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-7814388

Re: phone

giuseppegentile — Tue, 09 Jun 2026 00:17:09 GMT

thank you i am curretnly online with support i think i accidnetly deleted me esim on my phone

Re: phone

Sansan — Tue, 09 Jun 2026 00:25:23 GMT

You mean from your previous provider? You'd need to repurchase another one then to receive the SMS. But support will guide you through it from here.

Re: phone

giuseppegentile — Tue, 09 Jun 2026 00:33:05 GMT

yes from my previous providor sorry i hate techonology lol, but weird thing is i can make calls just cant receive and yes they are trying to fix it