topic Cannot access my account. in Get Support

Cannot access my account.

BornAgain — Mon, 08 Jun 2026 21:44:39 GMT

I switched to another provider due to severe frustration regarding lost phone and of course the SIM card.

Could not, over many many attempts get through to the computer that I could not provide SIM information as no longer had the phone!!!

I need to access my account in order to make sure all is up to date and billing was correct.

Thank you and I hope you are not a Chatbox.

Bernadette

Re: Cannot access my account.

Chalupa_Batman — Mon, 08 Jun 2026 21:54:06 GMT

@BornAgain wrote:
I switched to another provider due to severe frustration regarding lost phone and of course the SIM card.
Could not, over many many attempts get through to the computer that I could not provide SIM information as no longer had the phone!!!
I need to access my account in order to make sure all is up to date and billing was correct.
Thank you and I hope you are not a Chatbox.
Bernadette

Hi @BornAgain

Nope, not a chatbox. I'm a real live boy! LOL

Once you port out to another service provider, your account is automatically closed and you will no longer have access to it.

If you're unable to log in, contact customer service for help getting back in.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Cannot access my account.

softech — Mon, 08 Jun 2026 21:56:56 GMT

Re: Cannot access my account.

BornAgain — Mon, 08 Jun 2026 22:18:22 GMT

Thank you so much. I forgot to include that PM kept asking me to access a code on my OLD LOST PHONE !!