topic Re: need help in Get Support

need help

Roland007 — Tue, 09 Jun 2026 16:38:40 GMT

i need to renew or upgrade my subscription, it stops me as it says "finish up activation"

Re: need help

slusagm — Mon, 08 Jun 2026 18:30:55 GMT

it is a login issue but PM can sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: need help

hTideGnow — Mon, 08 Jun 2026 18:31:45 GMT

hi @Roland007

don't click "finish up activation". You just need to ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: need help

Roland007 — Mon, 08 Jun 2026 18:32:22 GMT

i did everything and I am almost frustrated

Re: need help

hairbag1 — Mon, 08 Jun 2026 18:40:04 GMT

@Roland007

to clarify...are you wanting to renew or upgrade plans ?

When you activated your Public Mobile acct, you provided a valid Cdn payment card which by default, was set to autopay so you shouldn't need to manually pay unless you disabled autopay. During your regular plan renewal...it sorta looks like your account is suspended....but as long as talk/text/data are working as expected you can just ignore. The renewal will occur and tomorrow all will look normal again.

Re: need help

Roland007 — Mon, 08 Jun 2026 18:45:15 GMT

yes agreed but i want to upgrade into a better subscription because they locked me out when my data threshold got overboard, now it is giving me a hard time accessing My Account..

Re: need help

hairbag1 — Mon, 08 Jun 2026 21:41:19 GMT

@Roland007 wrote:
yes agreed but i want to upgrade into a better subscription because they locked me out when my data threshold got overboard, now it is giving me a hard time accessing My Account..

Try shut down / restart your cell. If that don't help, try network reset. Let us know when and how it got fixed.