Data add on

Petka — Mon, 08 Jun 2026 20:48:45 GMT

Hi i just purchased a data add on 5gb internet. When i am outside it is not working. How do i turn this option on? Thank you

Re: Data add on

hTideGnow — Mon, 08 Jun 2026 20:54:06 GMT

make sure you don't have mobile data limit set

then try Reboot phone and click Reset network settings

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

porcupine — Mon, 08 Jun 2026 20:54:17 GMT

Reboot your phone and make sure your data is turned on