https://productioncommunity.publicmobile.ca/t5/Get-Support/Authentication-Failed-Authentication-Ticket-Mismatched-failed/m-p/1445542#M986136 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/508341">@PnoDiddy</a>&nbsp;</P><P>if it has an error about HTML error, usually it was because you pasted something.</P><P>What you can do is to select all text from the reply message, delete them all, and the right click and chose Paste as Text and that usually works</P><P>&nbsp;</P> Mon, 08 Jun 2026 20:31:30 GMT hTideGnow 2026-06-08T20:31:30Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Authentication-Failed-Authentication-Ticket-Mismatched-failed/m-p/1445541#M986135 <P>Not sure why a ticket Mismatch, last msg I got from CS agents asked for some info. Big RED Notification box made it seem important.&nbsp;</P><P>Can't reply without making out a new ticket.&nbsp;</P><P>I do have a few tickets over the last couple of months trying to get this problem solved.&nbsp;</P> Mon, 08 Jun 2026 20:29:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Authentication-Failed-Authentication-Ticket-Mismatched-failed/m-p/1445541#M986135 PnoDiddy 2026-06-08T20:29:40Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Authentication-Failed-Authentication-Ticket-Mismatched-failed/m-p/1445542#M986136 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/508341">@PnoDiddy</a>&nbsp;</P><P>if it has an error about HTML error, usually it was because you pasted something.</P><P>What you can do is to select all text from the reply message, delete them all, and the right click and chose Paste as Text and that usually works</P><P>&nbsp;</P> Mon, 08 Jun 2026 20:31:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Authentication-Failed-Authentication-Ticket-Mismatched-failed/m-p/1445542#M986136 hTideGnow 2026-06-08T20:31:30Z