topic Re: Access Call History from Previous Billing Cycle in Get Support

Access Call History from Previous Billing Cycle

KateRive — Mon, 08 Jun 2026 14:56:24 GMT

Hi there,

I need to dispute a credit card charge and they are requesting all the contact I have made, it goes beyond the last billing cycle which I can see online. Can I please request all call history from April 13th until today?

Thank you!

Re: Access Call History from Previous Billing Cycle

hTideGnow — Mon, 08 Jun 2026 15:03:44 GMT

hi @KateRive

you should be able to get 90 days of usage history. So, you should get history from early March to today, but not older than that

But do not filter the date, download them all and filter it yourself after

if it really stuck in April and cannot give you March to April usage, ask PM agent to help

ubmit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Access Call History from Previous Billing Cycle

BKNS27 — Mon, 08 Jun 2026 20:29:08 GMT

@KateRive

Don’t dispute the PM charges with your CC company or you will be Blacklist and will be paying your future bills with vouchers.
There is a drop-down menu to view the last 1, 3 or 9 months and filter to incoming or outgoing calls.