topic Data not working after upgrade in Get Support

Data not working after upgrade

Barncat12 — Mon, 08 Jun 2026 17:38:24 GMT

I upgraded my plan to include data. I'm not able to use data, only wifi. Do I need a new SIM?

Re: Data not working after upgrade

slusagm — Mon, 08 Jun 2026 17:41:24 GMT

You don't need a new sim.

it is just sometimes people got this issue when then change plan. All you need to do is to ask PM to reset the account on the system

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data not working after upgrade

hTideGnow — Mon, 08 Jun 2026 17:42:36 GMT

HI @Barncat12

it is a very common plan change glitch. You can try to reboot the phone and reset network settings first.

If same, please ask PM support agent to reset the account. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data not working after upgrade

Barncat12 — Mon, 08 Jun 2026 18:08:40 GMT

Thanks I have submitted a ticket. My upgrade was May 12

Re: Data not working after upgrade

hTideGnow — Mon, 08 Jun 2026 18:11:19 GMT

hi @Barncat12

your data upgrade was May 12 and you never have data since?

also make sure your phone does not have mobile data enabled