topic Re: eSIM activation problem in Get Support

eSIM activation problem

FynnM1234567 — Mon, 08 Jun 2026 14:43:29 GMT

my iPhone stopped working. I am trying to activate my new iPhone 13 with my Public Mobile phone number. When I purchased the eSIM in the Public Mobile app on the new phone and go to activate the eSIM, it is trying to activate a brand new phone number, instead of transferring over my existing phone number. I don’t know how to transfer over my existing phone number to my new phone and I no longer have access to my old phone as it is no longer working at all.

Re: eSIM activation problem

hTideGnow — Mon, 08 Jun 2026 13:34:57 GMT

hi @FynnM1234567

don't buy new subscription, you didn't login successfully to your current subscription. You need PM agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM activation problem

CSA_PM — Mon, 08 Jun 2026 14:21:02 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.