topic Error message immediately after paying for new plan. Extremely frustrated. in Get Support

Error message immediately after paying for new plan. Extremely frustrated.

JOJ — Mon, 08 Jun 2026 04:21:51 GMT

Hi All,

I tried signing up for PM today for the first time and it was going swimmingly until I submitted my initial payment and received a "configuration error". I tried to log in via mobile app and it took me back to the beginning of the process, where I would have to submit another payment to get through again in order to complete the setup. Assistance is urgently needed, thanks.

Re: Error message immediately after paying for new plan. Extremely frustrated.

hairbag1 — Mon, 08 Jun 2026 04:27:39 GMT

@JOJ

you must download the app to your cell to create an account. Then you can select a plan, buy an esim and pay for the plan to activate. If you got that config error...you didn't actually pay the first time around.

Re: Error message immediately after paying for new plan. Extremely frustrated.

JOJ — Mon, 08 Jun 2026 05:00:52 GMT

But the error message also said the payment was successful and I see it on my credit card statement meaning it went through.

Re: Error message immediately after paying for new plan. Extremely frustrated.

hairbag1 — Mon, 08 Jun 2026 05:10:07 GMT

@JOJ wrote:
But the error message also said the payment was successful and I see it on my credit card statement meaning it went through.

Once you successfully activate your new account, you can message Customer Support to request credit to your acct for the first payment that didn't work.

Alternatively, use this link to message Customer Support to help activate your account using the original payment.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error message immediately after paying for new plan. Extremely frustrated.

CSA_PM — Mon, 08 Jun 2026 12:39:26 GMT

Hello @ JOJ,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage