topic Re: Cannot receive calls in Get Support

Cannot receive calls

b_loyer — Sun, 07 Jun 2026 20:47:27 GMT

i am not receiving calls nor SMS. calls go to VM. why?

Re: Cannot receive calls

Yummy — Sun, 07 Jun 2026 20:50:33 GMT

Check your account if you really have service with PM.
Check your SIM in another phone.
Reboot phone... When did you join PM and did you EVER had service after joining?

Re: Cannot receive calls

Socrates8567 — Sun, 07 Jun 2026 20:50:50 GMT

@b_loyer wrote:
i am not receiving calls nor SMS. calls go to VM. why?

Are you new to Public Mobile, or have you been with them for a while? If you could share a few more details about what's going on, the community would love to help you track down a fix. In the meantime, if you're already an existing customer, a quick network settings reset or toggling airplane mode on and off usually does the trick for a lot of people here.

Re: Cannot receive calls

slusagm — Sun, 07 Jun 2026 20:57:02 GMT

@b_loyer

Did you post your phone number into PM?

There is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Cannot receive calls

BKNS27 — Sun, 07 Jun 2026 21:38:40 GMT

@b_loyer

Just curious the make and model of your phone?

Your phone must have VoLTE to make and receive calls. Check to see if it is VoLTE compatible by entering the IMEI of your phone.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Cannot receive calls

b_loyer — Tue, 09 Jun 2026 20:56:34 GMT

It turned out Bell screwed up, it is now in the process of being transfer. Thanks.