topic Re: Number Transfer Approved, But iMessage and FaceTime Still Activating in Get Support

Number Transfer Approved, But iMessage and FaceTime Still Activating

Shane_0731 — Sun, 07 Jun 2026 18:39:58 GMT

Hi everyone,

I switched from Fido to Public Mobile today and transferred my existing phone number. I initially didn’t receive the Fido authorization text, so I put my Fido SIM back in and then received the port-out approval message. I replied YES and received a confirmation from Fido that the transfer was approved.

Currently:

I can make outgoing calls.
Incoming calls go straight to voicemail.
My phone number in iMessage and FaceTime shows a loading/spinning icon and is not activated yet.
FaceTime calls to my phone number do not work.

Is this normal while the number port is still processing? How long did it take for incoming calls, iMessage, and FaceTime to start working after your transfer to Public Mobile?

Thanks!

Re: Number Transfer Approved, But iMessage and FaceTime Still Activating

Chalupa_Batman — Sun, 07 Jun 2026 18:43:24 GMT

Hey @Shane_0731

Since you were on Fido, it would be suggestable to do a Network Reset while your Public Mobile SIM card is in the phone. This way it clears Fido's info and leaves just PM's info.

With regards to your Apple account.... you will have to log out of the Apple account, reboot the phone, log back into the Apple account. This should fix things. If not, you can turn off iMessages and FaceTime, reboot the phone, then go back and turn them back on.

Re: Number Transfer Approved, But iMessage and FaceTime Still Activating

Socrates8567 — Sun, 07 Jun 2026 18:47:03 GMT

When transferring to a new mobile provider, it can take up to 24 hours for Apple iMessages and FaceTime to activate and work properly. While the process often finishes within a few hours, server verification delays between your new carrier and Apple's network mean a 24-hour window is completely normal. In rare cases where background network routing gets delayed, it can take up to 48 hours to fully stabilise.

Re: Number Transfer Approved, But iMessage and FaceTime Still Activating

hTideGnow — Sun, 07 Jun 2026 19:22:43 GMT

@Shane_0731

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Transfer Approved, But iMessage and FaceTime Still Activating

Grinch — Mon, 08 Jun 2026 14:45:20 GMT

It could take up to 24 hours.

I had same awhile ago. Did every thing that PM asked me to do then Apple. Apple advised to wait 24 hours and then they would escalate…..the wait did it.