topic Re: Data not working in Get Support

Data not working

Katievry1 — Sun, 07 Jun 2026 07:40:35 GMT

I switched to a new data plan yesterday and my data has not worked since. Cellular is still working normally. I tried everything the chatbot said. So fard no luck.

Re: Data not working

BKNS27 — Sun, 07 Jun 2026 08:49:14 GMT

@Katievry1

Try a couple things:

- Enable Airplane Mode then disable.

- Reset the Network settings on your phone.

Re: Data not working

softech — Sun, 07 Jun 2026 12:12:07 GMT

@Katievry1 you will need to ask PM CS agent to re-provision your account. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Data not working

CSA_PM — Sun, 07 Jun 2026 13:44:28 GMT

@ Katievry1

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage