https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-the-esim/m-p/1445171#M985928 <P><SPAN>Hello,&nbsp;</SPAN><SPAN>I recently transferred my Public Mobile eSIM to a new device. During the process, I accidentally activated the first eSIM on my old device because I was unable to log in on my new phone at the time.&nbsp;</SPAN><SPAN>As a result, I had to purchase and issue a second eSIM to complete the transfer to my new device.&nbsp;</SPAN><SPAN>Since this was not for a new phone number or an additional line, and I only needed one active eSIM for the same account, I ended up paying the eSIM fee twice.&nbsp;</SPAN><SPAN>Would it be possible to receive a refund or account credit for the eSIM charges?&nbsp;</SPAN><SPAN>Thank you for your time and assistance.</SPAN></P> Sun, 07 Jun 2026 04:00:04 GMT Ann3121 2026-06-07T04:00:04Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-the-esim/m-p/1445171#M985928 <P><SPAN>Hello,&nbsp;</SPAN><SPAN>I recently transferred my Public Mobile eSIM to a new device. During the process, I accidentally activated the first eSIM on my old device because I was unable to log in on my new phone at the time.&nbsp;</SPAN><SPAN>As a result, I had to purchase and issue a second eSIM to complete the transfer to my new device.&nbsp;</SPAN><SPAN>Since this was not for a new phone number or an additional line, and I only needed one active eSIM for the same account, I ended up paying the eSIM fee twice.&nbsp;</SPAN><SPAN>Would it be possible to receive a refund or account credit for the eSIM charges?&nbsp;</SPAN><SPAN>Thank you for your time and assistance.</SPAN></P> Sun, 07 Jun 2026 04:00:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-the-esim/m-p/1445171#M985928 Ann3121 2026-06-07T04:00:04Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-the-esim/m-p/1445174#M985931 <P>Please send a message to agents and ask for the credit.&nbsp;</P><P><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P><P>If you have errors submitting a ticket,&nbsp; you can use the next link to send a direct message.&nbsp;</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>&nbsp;</P> Sun, 07 Jun 2026 04:27:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-the-esim/m-p/1445174#M985931 Sansan 2026-06-07T04:27:57Z