topic Re: Unable to submit a ticket in Get Support

Unable to submit a ticket

EmineErdem — Sun, 07 Jun 2026 00:33:17 GMT

I am having an issue with transferring my information from my android phone (with a physical sim card) and my newly purchased Iphone (with esim) and i am unable to submit an actual ticket to talk to someone. Ive ticked all the boxes, made sure all the information is there. I cant use my Iphone unless this is set up. Any help is appreciated.

Re: Unable to submit a ticket

hTideGnow — Sun, 07 Jun 2026 00:41:10 GMT

hi @EmineErdem

if you. annit send in ticket with Chatbot, you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to submit a ticket

CSA_PM — Sun, 07 Jun 2026 13:25:19 GMT

@ EmineErdem

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage