topic Re: Over charge in Get Support

Over charge

Arup — Sat, 06 Jun 2026 23:45:34 GMT

I already transferred my number to rogers but you charged me for that including my monthly bills. I want refund for it.

Re: Over charge

Dunkman — Sat, 06 Jun 2026 23:52:34 GMT

If you were charged after you ported your number to Rogers, then you will need to contact customer service agent. In general, PM does not offer refunds.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over charge

Chalupa_Batman — Sat, 06 Jun 2026 23:52:44 GMT

@Arup wrote:
I already transferred my number to rogers but you charged me for that including my monthly bills. I want refund for it.

Hello @Arup

You will have to directly contact customer service since you can't log into your account anymore. Here's the link

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.