topic Re: E-SIM in Get Support

E-SIM

Sam_I_Am — Sat, 06 Jun 2026 15:42:52 GMT

My e-SIM has no signal despite the account being active @csagent

Re: E-SIM

Chalupa_Batman — Sat, 06 Jun 2026 15:47:48 GMT

@Sam_I_Am wrote:
My e-SIM has no signal despite the account being active @csagent

Try this. Go into settings, make sure it's the only eSIM you have there and it is set to active. IF you have a secondary eSIM or SIM card, make the Public Mobile eSIM your primary.

If you only have the one eSIM, go turn on Airplane Mode for 1 minutes. Then turn it off and reboot your phone. This should bring you back to the network.

Re: E-SIM

hTideGnow — Sat, 06 Jun 2026 15:50:17 GMT

@Sam_I_Am

the CS agent tag should be @CS_Agent , but they don't monitor post here, you have to open ticket

but for your problem, you just joined? make sure you removed old sim card, disable old esim.

and make sure PM esim is the only one enabled, set with label Primary.

Then Reboot phone and click Reset network settings and test again

if same, then submit a ticket with CS Agent and they will help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E-SIM

Sam_I_Am — Sat, 06 Jun 2026 16:01:25 GMT

Thanks - tried this but it didn't work.

Re: E-SIM

Sam_I_Am — Sat, 06 Jun 2026 16:02:10 GMT

Thanks - new to the community but not new to public mobile. Thanks for providing me with a link to submit a ticket.

Re: E-SIM

slusagm — Sat, 06 Jun 2026 16:21:22 GMT

@Sam_I_Am

See if you can login PM app and get a free replacement eSIM.

Login the app in the phone. If you cannot receive 2FA , click Didn't Receive code or Resend code and select Send email or Send Voice Message. If you choose Send Voice Message z you can retrieve the 2FA VM message by calling yourself from another phone

If you can login, go to Account> Purchase Sim card, and choose eSIM