New e sim on new phone

Mingbop — Sat, 06 Jun 2026 06:41:02 GMT

I lost my phone and go a new one. Now I’m trying to put an e sim on my new phone but it wants me to verify my account by my number. But I don’t have that phone anymore… how can I purchase new e sim without verifying myself with the lost phone

Re: New e sim on new phone

softech — Sat, 06 Jun 2026 08:39:03 GMT

@Mingbop

Try to see if you can get the 2FA code via email or voicemail:
On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" or "Send Voice Message" to get 2FA.
(When choosing "Send Voice Message", call yourself using another phone to retrieve VM. Press * to interrupt the VM greeting and then enter the VM PIN )

If still unable to get the 2FA code, you will have to engage PM support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: New e sim on new phone in Get Support

New e sim on new phone

Re: New e sim on new phone