topic Re: Payment in Get Support

Payment

ArthurArsenault — Fri, 05 Jun 2026 17:50:48 GMT

Why under my payment history does it show two $35.00 payments from today?

Re: Payment

NDesai — Fri, 05 Jun 2026 17:54:42 GMT

@ArthurArsenault Review your subscription renewal date to see if your plan recently renewed. Did you have a plan change done during renewal or replied to a text message of an offer?

Re: Payment

softech — Fri, 05 Jun 2026 18:17:34 GMT

@ArthurArsenault where you see it?

please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Re: Payment

BKNS27 — Fri, 05 Jun 2026 20:41:53 GMT

@ArthurArsenault

One is the Top-up that is used for AutoPay. The second one is the withdrawal from AutoPay.