topic Re: Service not active outside wifi in Get Support

Service not active outside wifi

Betgargirly — Fri, 05 Jun 2026 15:05:05 GMT

The last week or so we have zero service outside wifi. We have data. And bars. But no service.

Re: Service not active outside wifi

softech — Fri, 05 Jun 2026 15:17:48 GMT

PM had a data issue last week, and you could have impacted. But the issue was resolved now. Please perform a "Reset network settings" after a device reboot

if issue persists, you will need to ask PM CS agent to reprovision the account/sim. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Service not active outside wifi

Dunkman — Fri, 05 Jun 2026 15:18:31 GMT

@Betgargirly

Which phone do you have? Is it VoLTE compatible with PM network? Check on the following link:

https://www.publicmobile.ca/en/get-help/articles/volte

If it is not VoLTE compatible, then you will have voice calling issues. But, texting should work.

Might also want to try a reboot of phone. Network reset of phone.