topic Re: Subscription renewal in Get Support

Subscription renewal

Purplecone1 — Fri, 05 Jun 2026 13:21:53 GMT

A tad frustrated here … my subscription had run out on May 30. To renew it, I logged in, checked and confirmed the visa number, and pressed pay now, and after several, several attempts in doing this, each and every time the message is ‘cannot process at this time. please try later.’ Is it possible to get some assistance with this? I just want to renew my subscription, that’s all … my account has been put on hold until this is resolved! Thank you.

Re: Subscription renewal

hTideGnow — Fri, 05 Jun 2026 13:52:04 GMT

hi @Purplecone1

PM payment system is glitchy sometimes

Usually people have to wait a day or even longer before you try again. And when try again use both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but as your plan has already expired and you want to renew it now, it is best to buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Subscription renewal

Dunkman — Fri, 05 Jun 2026 14:06:55 GMT

@Purplecone1

Some customers have success with paying via the PM app itself.

You could try a different credit card (if available).

Re: Subscription renewal

CSA_PM — Fri, 05 Jun 2026 15:40:59 GMT

@ Purplecone1

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage