topic Re: Number not assigned in Get Support

Number not assigned

Auzzy1 — Fri, 05 Jun 2026 05:33:45 GMT

When users try to call my number, they hear a message saying “the number is not assigned” but after 2 or 3 times get through to me”.

softech — Fri, 05 Jun 2026 10:19:23 GMT

You will need PM CS agent to check and possibly re-provision the account. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Fri, 05 Jun 2026 11:59:33 GMT

Hello @ Auzzy1,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage