topic Re: Activation issue in Get Support

Activation issue

Zargis — Fri, 05 Jun 2026 00:19:36 GMT

My service is not activating, I was charged and profile looks fine but it’s not activating. When I select public network from cellular data no network bar showing up and after few seconds it says activation failed

Re: Activation issue

Zargis — Fri, 05 Jun 2026 00:37:05 GMT

Anyone? How do you get customer support with public mobile?

Re: Activation issue

hTideGnow — Fri, 05 Jun 2026 00:41:10 GMT

hi @Zargis

try that. make sure you removed old provider sim card, disable old carrier esim

and enable Public Mobile sim and set it with label Primary

next, Reboot phone and click Reset network settings

if same, ask PM agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

How to connect with support real time

Zargis — Fri, 05 Jun 2026 12:43:16 GMT

Please call me or message me. I need to talk to someone ASAP

Re: How to connect with support real time

CSA_PM — Fri, 05 Jun 2026 13:04:18 GMT

Hello @ Zargis,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: How to connect with support real time

Zargis — Sat, 06 Jun 2026 12:29:37 GMT

There was multiple tickets since day before yesterday.