Service

PeterB1 — Thu, 04 Jun 2026 22:57:02 GMT

I have lost my data twice so far today!

Re: Service

hTideGnow — Thu, 04 Jun 2026 23:08:14 GMT

hi @PeterB1

check Telus outage map, there are different areas with active service issues:

https://www.telus.com/en/on/outages

and try Reboot your phone and click Reset network settings

if same, report it to PM support agent. submit a ticket with CS Agent using Chatbot here:

  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service

Chalupa_Batman — Thu, 04 Jun 2026 23:14:22 GMT

@PeterB1 wrote:
I have lost my data twice so far today!

Hello @PeterB1

A simple solution that may help is to turn your phone's Airplane mode on for 1 minutes. Then turn it off and reboot. This will help you reconnect to the Public Mobile network. See if that helps.

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Service

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Re: Service