Data is down again?

Kaylek — Thu, 04 Jun 2026 19:20:25 GMT

Ive reset network settings, rebooted device, everything short of a factory reset, i am in ontario, i have no access to data, this is like the 5th time this billing period. What is going on?

Re: Data is down again?

slusagm — Thu, 04 Jun 2026 19:33:14 GMT

What phone do you have? Telus outage map shows active issue in Vancouver, Winnipeg, Calgary but not in Ontario

I would has PM to reset your account in the system

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data is down again?

DDM69 — Thu, 04 Jun 2026 19:33:19 GMT

Where do you live. All good in Kitchener and Cambridge.

topic Re: Data is down again? in Get Support

Data is down again?

Re: Data is down again?

Re: Data is down again?