topic New subscriber issues in Get Support

New subscriber issues

Miata2 — Thu, 04 Jun 2026 19:02:32 GMT

I am new to PM and when service started all my contacts were gone and recent calls that remained were a total mess. I spent 2 hours on Gemini trying to fix this with no luck. What do you suggest I do next??? I was with rogers before and now can't get into their sim storage to retreive contact list

Re: New subscriber issues

leafs817 — Thu, 04 Jun 2026 19:51:15 GMT

iPhone User

1: Check iCloud Sync: Go to “Settings” > “[Your Name]” > “iCloud,” find “Contacts,” and make sure the toggle is turned on.

2: Restore via the iCloud website: If you accidentally deleted contacts while sync was enabled, you can log in to the iCloud website, click “Data Recovery,” select “Restore Contacts,” and restore them from a previous backup.

3: Toggle group filtering: Open the “Contacts” app, tap ‘Groups’ in the top-left corner, and make sure “All Contacts” or all your account sources are selected.

Android Users

1: Check account sync: Go to “Settings” > “Accounts & Backup” or “Google,” tap your account, and make sure the “Contacts” sync toggle is turned on.

2: Resync contacts: If you're using a Google account, you can recover them by selecting “Restore contacts” in “Settings” > ‘Google’ > “Settings & Backup.”

3: Check display settings: Open the “Contacts” or ‘Phone’ app, tap the menu icon (three dots) in the top-right corner > “Contacts Management” or “Contacts to Display,” and select “All Contacts” or your SIM card.

Re: New subscriber issues

Miata2 — Thu, 04 Jun 2026 23:56:56 GMT

I successfully restored contact list but now I have been contacted by other means telling me all calls incoming are routed to voicemail. Please help again. Would be nice to reach a person to resolve issues. And please tell me how to retrieve voicemail

Re: New subscriber issues

leafs817 — Fri, 05 Jun 2026 02:10:45 GMT

what phone do you have? and which province?

check if your phone can use VoLTE using the IMEI checker here:
https://www.publicmobile.ca/en/get-help/articles/volte

and try Reboot phone and Reset network settings on the phone