topic subscription renewal in Get Support

subscription renewal

Merleburton — Thu, 04 Jun 2026 18:59:57 GMT

My contract has expired and it is not allowing me to renew on line, hence no phone or data service. How do I remedy this?

Re: subscription renewal

softech — Thu, 04 Jun 2026 19:56:07 GMT

@Merleburton

If the button is not there, use this link on a browser to make a manual payment:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK)

Just in case you have trouble making the manual payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com)

Re: subscription renewal

Merleburton — Thu, 04 Jun 2026 21:22:37 GMT

Thx for suggestion. I have tried the 'pay and resume' many times and keep getting the same response, "Sorry, we're not able to process your payment at this time. Please try again later." Tried again later and still nothing. I'm in BC. I also don't understand why this has happened in the first place.