topic Re: Stuck Port- Missed Roger's Authorization Text in Get Support

Stuck Port- Missed Roger's Authorization Text

DeniseP2016 — Thu, 04 Jun 2026 16:47:54 GMT

My phone lost signal during setup when activating eSIM card from Public Mobile. I may missed the Roger's text. I need you to manually Resubmit Porting Request.

My phone number xxx-xxx-xxxx

Roger's account number: xxxxxxxxx

My public Mobile email: xxxxxxxxxxxxxxxx@gmail.com

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: Stuck Port- Missed Roger's Authorization Text

hTideGnow — Thu, 04 Jun 2026 16:09:03 GMT

hi @DeniseP2016

remove your phone number and account number, we are just customers here and you posted online for everyone to read

For your problem, PM porting support team can help and retrigger the porting request. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Stuck Port- Missed Roger's Authorization Text

will13am — Thu, 04 Jun 2026 16:49:45 GMT

@DeniseP2016 , the text verification is sent to your Rogers service. If you enable Rogers as primary for text messages, you might be able to catch it on time.