topic Re: payment in Get Support

payment

Ruthellen — Thu, 04 Jun 2026 12:39:58 GMT

I couldn't use my phone.

I was told I hadn't paid on the 3rd so I sent another payment this morning on the 4th.

Phone still not working and when I go to my banking, I HAD paid it on the 3rd. Came out of my account!!! So now I've paid twice and still can't use my phone. If I can't switch to pay on the same date every month, I guess I will have to switcfh my server.

Re: payment

softech — Thu, 04 Jun 2026 13:07:20 GMT

@Ruthellen

login My Account using Incognito mode. Does it show your account is active or On Hold? Any amount showing on Available Funds?

Check Payment History, does it show any entries there on 3rd and 4th? if there are any, you might want to post screenshot (remember to remove personal info), and we can help

or you can ask PM CS agent to assist further. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: payment

BKNS27 — Thu, 04 Jun 2026 14:02:27 GMT

@Ruthellen

Pleaee note that PM is on a 30 days cycle and NOT on a monthly cycle so the renewal date shortens about a day every 2 months.