topic Re: Help in Get Support

Help

Acccccccc — Thu, 04 Jun 2026 12:47:17 GMT

I have questions about porting . This ia ridiculous I had.to open 4 different platforms to be sent to a message box and not a rep

Re: Help

softech — Thu, 04 Jun 2026 13:08:02 GMT

@Acccccccc

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Help

Acccccccc — Thu, 04 Jun 2026 13:13:47 GMT

So.I can call them.while I am doing the process?

Re: Help

hTideGnow — Thu, 04 Jun 2026 13:22:15 GMT

hi @Acccccccc

I think Oracle has send you a number already. Call that number and talk to Porting team

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage