topic Re: eSIM issues in Get Support

eSIM issues

Libbyk — Thu, 04 Jun 2026 03:52:26 GMT

Message to Public Mobile support/community:

Hi, my eSIM is stuck in activation. I recently switched to a new iPhone, but the new device only shows “contact carrier.”

I have already tried:

eSIM transfer from nearby iPhone
generating a new eSIM in the app and website
reinstalling and restarting both phones

The system errors out every time and no QR code is generated. My old phone still has service, but the eSIM cannot be moved or reinstalled on the new device.

Please reset/re-provision my eSIM on your system or reissue a fresh activation (QR or push install) tied to my account/IMEI.

I cannot complete activation from either the app or website due to repeated errors.

Re: eSIM issues

leafs817 — Thu, 04 Jun 2026 04:37:45 GMT

nstall the PM app on your new iPhone, log in to your account, tap “Account” at the bottom, then tap “Purchase SIM Card.” If you've had this subscription for more than 15 days, the cost is $0.

Re: eSIM issues

softech — Thu, 04 Jun 2026 11:43:37 GMT

@Libbyk look like you have to properly open to ticket with PM CS agent. Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But I have already escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM issues

CSA_PM — Thu, 04 Jun 2026 12:15:10 GMT

Hello @ Libbyk,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage