topic Re: Refund for the plan and physical sim card ordered in Get Support

Refund for the plan and physical sim card ordered

HanifHashmi — Wed, 03 Jun 2026 23:21:12 GMT

Hi,

I never received the physical sim card for public mobile that I ordered on May 14th,2026. Since I have been here for a month only; since I'm a visitor to Canada. I'd like to request public mobile to issue me a refund for the purchase I made.

Should I wait to hear back from public mobile team or should I dispute with my credit card provider?

Thanks,

Hanif

Re: Refund for the plan and physical sim card ordered

softech — Wed, 03 Jun 2026 23:51:13 GMT

@HanifHashmi

While refund on plan that is not fully activated is possible, sim card orders are usually non- refundable. But check with PM CS agent directly . Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Refund for the plan and physical sim card ordered

BKNS27 — Thu, 04 Jun 2026 01:04:47 GMT

@HanifHashmi

If you are NOT planning to open a plan with Telus/Koodo/PM. You may want you dispute the charges if you return to Canada but best to ask for a refund with a CS_Agent.

But how did you pay for the SIM? PM only accept Canadian CC or debit cards.