topic Re: 4G connection trouble in Get Support

4G connection trouble

Kypmantsje — Sun, 14 Jun 2026 14:32:17 GMT

Cannot connect with my iPhone XR to the 4g network

Re: 4G connection trouble

Sansan — Wed, 03 Jun 2026 20:50:59 GMT

What are you currently connected to? If it's LTE, it's the same thing.

Re: 4G connection trouble

slusagm — Wed, 03 Jun 2026 20:51:42 GMT

What was the error?

Reboot phone and Reset Network Settings

If it still does not connect, go into network mode and change it to 3G first. Wait 5 min and change it to 4G or LTE

You should also try your sim card on another phone to confirm it is not a device problem

If you need PM to check and reset the account, Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 4G connection trouble

Kypmantsje — Tue, 09 Jun 2026 00:58:02 GMT

Same issue with my wife's phone so it is not an phone issue both are I-phone XR

Re: 4G connection trouble

Kypmantsje — Tue, 09 Jun 2026 01:01:03 GMT

to LTE