topic Re: Account transfer in Get Support

Account transfer

Paul69691 — Wed, 03 Jun 2026 20:24:11 GMT

I’m trying to transfer my number but they carrier i am trying to transfer to says the number on the myaccount page is too long and invalid. Is there a separate place I can locate this? I called but could not reach a human.

thanks!

Re: Account transfer

Sansan — Wed, 03 Jun 2026 20:29:01 GMT

You can locate your account number on the Account section of the app. Or online through your My Account click on Profile. You need to click the eye to see the full digits which is about 14-15 digits.

Re: Account transfer

BKNS27 — Wed, 03 Jun 2026 20:44:04 GMT

@Paul69691

First time I’ve heard the the account number is too long. It starts with 1000000xxxxxxx…14 digits.

Did they try with the IMEI of your phone?

Re: Account transfer

slusagm — Wed, 03 Jun 2026 20:46:05 GMT

@Paul69691 it is what it is. The number is this long and cannot be truncated if you want the transfer to go correctly. Call them new carrier and ask them to put that in manually. You shouldn't be the first Public Mobile customer to transfer a line into their system, they should know what to do