topic Im having trouble submitting a ticket in Get Support

Im having trouble submitting a ticket

Merrinann — Wed, 03 Jun 2026 19:15:32 GMT

I submitted 2 messages to CS_Agent yesterday and haven't heard anything. How long does it usually take to get a reply?

hTideGnow — Wed, 03 Jun 2026 19:16:29 GMT

usually just within an hour.

did you check your community inbox?

Merrinann — Wed, 03 Jun 2026 19:17:15 GMT

Yes..nothing

CSA_PM — Wed, 03 Jun 2026 19:36:12 GMT

Thanks for the escalation. The ticket has been assigned to an agent, and they will assist with the case as soon as possible.