Subscription not Activated

practic — Wed, 03 Jun 2026 16:18:49 GMT

Hi!

Transferring a number from Telus, followed all prompts in the app, at the end - "Subscription not Activated". Also, cannot make any calls as - "Not registered on the network".

Please help.

Thanks.

Re: Subscription not Activated

softech — Wed, 03 Jun 2026 16:30:19 GMT

@practic

Reboot your phone and try login PM app again and see if it can completed

Even if you are getting the same error, check if the SIM was already installed. Sometimes the error is because the sim was there but not properly setup.

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor the Community inbox (envelope icon on top right) after ticket submitted, CS Agent will reply there

Re: Subscription not Activated

practic — Wed, 03 Jun 2026 17:03:03 GMT

Thanks! It worked at the end.

topic Re: Subscription not Activated in Get Support

Subscription not Activated

Re: Subscription not Activated

Re: Subscription not Activated