topic Re: Esim Activation in Get Support

Esim Activation

KJ22 — Tue, 02 Jun 2026 21:46:31 GMT

I'm switching to Public and I tried to activate my esim and it wasn't working. I thought it was bc I didn't have enough room on my phone so I cleared some room and tried again. Now it says that I've tried to activate it too many times and to contact a support agent. Can anyone tell me how to contact a real person who can help me with this?

Re: Esim Activation

hTideGnow — Tue, 02 Jun 2026 21:53:38 GMT

hi @KJ22

at which step in the activation you were stuck at? did you pass the payment step?

with PM, support is all online. It can easily done by message them and they will reply you via Community inbox within an hour

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim Activation

KJ22 — Tue, 02 Jun 2026 22:31:45 GMT

Thanks. I got in contact with someone via phone call.