topic Re: sim card in Get Support

sim card

81stedition — Tue, 02 Jun 2026 20:36:41 GMT

placed new sim card in my phone . does not activate

Re: sim card

hTideGnow — Tue, 02 Jun 2026 20:43:10 GMT

you don't just place the new sim card in the phone, you need to login PM app or My Account to enter the sim card number. Have you done that yet?

Re: sim card

BKNS27 — Tue, 02 Jun 2026 21:00:53 GMT

@81stedition

Activate it first by downloading the PM app then complete to step 6.
Once that is done, turn off the phone and install the SIM and turn the phone back on.

Re: sim card

81stedition — Tue, 02 Jun 2026 21:05:15 GMT

I have done that but i dont receive the six number to enter because i dont receive texts

Re: sim card

slusagm — Tue, 02 Jun 2026 21:06:17 GMT

@81stedition

you need to ask PM to help to update the sim card then.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: sim card

81stedition — Tue, 02 Jun 2026 23:40:14 GMT

I think I have this now. Thanks to all. got through activation and said yes to previous phone carrier. responded yes to their request for confirmation. waiting to put my sim card in. do I wait for response from public or do I put the public sim card now?

Re: sim card

hTideGnow — Wed, 03 Jun 2026 00:04:17 GMT

hi @81stedition

wait 2 hours, reboot the phone with the old carrier and you should see it no signal. It means your old carrier's account is closed.

Then you can remove the old sim , or disable it if old one is eSIM. Insert PM sim into the phone, enable it and set it with label Primary. Last, reboot phone and reset network settings and test both inbound and outbound calls and data

Re: sim card

81stedition — Wed, 03 Jun 2026 21:00:11 GMT

I can call and text out but do not receive call or texts. Called previous carrier. they say when you have the number it automatically shuts them down . I have the app on my phone and everything seems to be working > would like to keep my old number but maybe a new number is the best solution