topic Re: Internet connection in Get Support

Internet connection

Sunshine14 — Tue, 02 Jun 2026 18:29:55 GMT

I am paying for Internet through public mobile however I am unable to connect to Internet for the past two weeks. Please advise. Thanks

DDM69 — Tue, 02 Jun 2026 18:55:48 GMT

This is a repeat post for the same issue?

hTideGnow — Tue, 02 Jun 2026 18:55:17 GMT

what have you done so far?

did you try reboot phone and click Reset network settings?

have you submitted a ticket with PM CS agent yet?

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Tue, 02 Jun 2026 20:01:33 GMT

@ Sunshine14

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage