topic Re: Data not working on esim in Get Support

Data not working on esim

TJNorrish — Tue, 02 Jun 2026 18:06:36 GMT

Anyone have issues activating the data on a new ESim? Call & texts work, but not the data.

Re: Data not working on esim

slusagm — Tue, 02 Jun 2026 18:08:54 GMT

situation like this is your old sim still there. Remove the old sim card and disable old esim. Check and enable PM sim card and set it with label Primary. Then Reboot phone and Reset network settings

Re: Data not working on esim

hTideGnow — Tue, 02 Jun 2026 18:10:08 GMT

hi @TJNorrish

fisrt, make sure your old physical sim card is removed , or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

On the same Sim card Manager, or Settings->Cellular screen, check if Public Mobile esim is there. If it is , make sure it is set as Primary and enabled (or Turn on this line is enabled), then Reset Network settings

if that does not help, ask support agent to check, submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage