topic Re: Bill issues in Get Support

Bill issues

ClemF — Sun, 31 May 2026 21:37:45 GMT

Hi, guys

I need your timely help. Coz you guys made mistake and charged me wrong on April 20 & 21.

Since I suspended my monthly mobile phone plan on the final day of my plan cycle, I.e. at the late night of April 20.

Therefore you guys cannot charge me for new cycle of my mobile plan from April 21 to May, 20. Jesus, shame on your bad operation and wrong bill. I just find your mistake on my newly credit card statement. No good. Please refund me soon., OK? the amount is $19+ tax. Thank you. Give me a ticket right now

Re: Bill issues

slusagm — Sun, 31 May 2026 21:39:19 GMT

i wonder if it is time zone issue. Are you in the West coast?

but we are customers, we cannot help with payment issue like this. Please open ticket with PM and ask them to check and help

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Bill issues

ClemF — Sun, 31 May 2026 21:41:27 GMT

I need a ticket and I don't like to humanoid machine and/or talking robot

Re: Bill issues

softech — Mon, 01 Jun 2026 02:08:31 GMT

Re: Bill issues

ClemF — Tue, 02 Jun 2026 17:49:34 GMT

No, I Am in Toronto

Re: Bill issues

CSA_PM — Tue, 02 Jun 2026 18:07:48 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Bill issues

ClemF — Tue, 02 Jun 2026 20:56:47 GMT

Where r u? Guys, customer service rep. Comes here, help me settle the bill issue, OK?

Re: Bill issues

slusagm — Tue, 02 Jun 2026 21:05:28 GMT

@ClemF wrote:
Where r u? Guys, customer service rep. Comes here, help me settle the bill issue, OK?

they are here. Please check your inbox in the Community and reply them there.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

it is a billing issue, the community here can't help more