topic Re: Payments in Get Support

Payments

LarryRedpath — Fri, 15 May 2026 18:39:30 GMT

Why was I charged twice for $11.10 on April 17 and twice for $5.55 on May 1 ?????

Re: Payments

softech — Fri, 15 May 2026 18:53:53 GMT

$11.10 is 10+tax and $5.55 is $5+tax for Ontario.

Look like they are price for add-ons. Did you buy any add-on by any chance? Login My Account, and click Payment History and it should show clearly what you bought.

You can access Payment history using this direct link as well:
https://myaccount.publicmobile.ca/en/account/payment/payment-history

Re: Payments

LarryRedpath — Tue, 02 Jun 2026 14:48:39 GMT

I didn’t add any add ons !!!

Re: Payments

softech — Tue, 02 Jun 2026 14:54:05 GMT

@LarryRedpath

if you don't think those are valid charges, you can ask PM CS agent to investigate. Please open ticket with PM support:

1. If you have access to My Account, open ticket via Chatbot:
https://selfserve.publicmobile.ca/en/account/create-ticket/TEST_CREATE_TICKET_FORM_UNIQUE_ID_01
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payments

CSA_PM — Tue, 02 Jun 2026 15:06:06 GMT

Hello @ LarryRedpath,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage