Billing address

Cris_medina10 — Tue, 02 Jun 2026 00:32:09 GMT

Hi I just realized that all my phone invoices have only my postal code on it, I am required to have my full address on it, I already updated all the info on my account but I haven’t been able to reach someone that could help me getting some old invoices with the correct address instead of just the postal code

Re: Billing address

hTideGnow — Tue, 02 Jun 2026 00:36:20 GMT

hi @Cris_medina10

you have to ask PM support agent to prepare you the bill again

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Billing address in Get Support

Billing address

Re: Billing address