topic Re: Noserviceforaweek in Get Support

Noserviceforaweek

Janice80 — Mon, 01 Jun 2026 23:08:03 GMT

Isthisawidespreadissueorjustmine>

Re: Noserviceforaweek

hairbag1 — Mon, 01 Jun 2026 23:13:53 GMT

last week there were issues in part of Ont and NS, NB. Have you tried restarting your cell ? Try network re-set. If all else fails, message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Noserviceforaweek

slusagm — Mon, 01 Jun 2026 23:22:43 GMT

@Janice80

therewasissuelastweekbutitisnowallworkingwell 🙂

there was issue last week but is now all working well. You can Reboot phone and reset network settings and it should be good

but if you need Pm help, Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Noserviceforaweek

Janice80 — Mon, 01 Jun 2026 23:26:07 GMT

I’ve been dealing with an agent for a week with still no service. I’ve powered down, done several resets, removed the SIM card and replaced it etc. etc.

Re: Noserviceforaweek

slusagm — Tue, 02 Jun 2026 00:21:36 GMT

you are working is CS_agent? if you are, they will know better and they will advise what to do. Maybe you will need a new sim card