topic Plan expired in Get Support

Plan expired

Lion — Tue, 04 Jan 2022 23:23:51 GMT

I can't change my plan saying plan expired

Re: Plan expired

adil-5aar — Sat, 07 Jul 2018 00:14:49 GMT

You will need to reach out to the moderator team for this.

The moderator team can be reached via private message using this link.

Refer to the following knowledge base link for information on contacting the moderator team.

Re: Plan expired

Lion — Sat, 07 Jul 2018 00:17:21 GMT

Ok thank you

Re: Plan expired

will13am — Sat, 07 Jul 2018 00:20:03 GMT

@Lion, as noted in the knowledge base link below, plan changes in a suspended account must go through the moderator team. I suggest you familiarize yourself with this and other knowledge base information. It is very useful to understand the service you are using.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Self-Serve-Account-Management/ta-p/245798

To @adil-5aar and others, I suggest we encourage use of the knowledge base to the extent possible when giving help to other customers. In recent times, there have been a lot of good work done to update the knowledge base. We should all take full advantage of it.