topic Re: Can’t transfer number in Get Support

Can’t transfer number

Mattbrown21 — Mon, 01 Jun 2026 22:40:07 GMT

I’m getting an error when trying to transfer my number to fully activate my new account and I have found no useful help anywhere, please advise

Re: Can’t transfer number

will13am — Mon, 01 Jun 2026 22:58:18 GMT

@Mattbrown21 , exactly what error message are you receiving when attempting to do the number transfer? It is possible the error has locked you out from further attempts. You should use the chat symbol on the lower right corner of the webpage to initiate a support ticket.

Re: Can’t transfer number

hTideGnow — Mon, 01 Jun 2026 22:58:33 GMT

hi @Mattbrown21

are you porting in from Koodo Prepaid?

Re: Can’t transfer number

hairbag1 — Mon, 01 Jun 2026 22:59:51 GMT

@Mattbrown21

are you transferring in to Public Mobile or out ? If in, your old account must be active and in good standing...not suspended or closed account. What area code and first 3 digits are you trying to transfer to your new Public Mobile account ?

Re: Can’t transfer number

Mattbrown21 — Tue, 02 Jun 2026 01:54:39 GMT

I am transferring into public mobile from a virgin postpaid plan. I’m still using the virgin account in good standing with no money owing. The first 3 didgets are 705

Re: Can’t transfer number

Mattbrown21 — Tue, 02 Jun 2026 01:54:58 GMT

No I’m porting from virgin

Re: Can’t transfer number

Mattbrown21 — Tue, 02 Jun 2026 01:57:00 GMT

Im also getting an error when I try to submit a support ticket so that seems to not be an option either. The message im getting is “something didn’t go right whe trying to activate your account” “contact our support team” but there seems to be no way to contact them if I can’t submit a ticket and there is no phone line

Re: Can’t transfer number

softech — Tue, 02 Jun 2026 03:19:41 GMT

@Mattbrown21

area code 705? what are the next 3 digits? Let me know and I will confirm if it can be ported into Public Mobile

(FYI, while most number can be ported around, numbers from some particular cities are more restricted and can only be ported between couple carriers)

Re: Can’t transfer number

Mattbrown21 — Tue, 02 Jun 2026 16:50:33 GMT

The next 3 numbers are 308. Thank you

Re: Can’t transfer number

softech — Tue, 02 Jun 2026 16:54:50 GMT

@Mattbrown21

705-308-xxxx is number from Lindsay and is owned by Telus. Since it is a Telus number, as long as you owns the number now, it can be ported into Public Mobile.

you can simply choose a new number to complete the activation first. Once activated and confirmed working, you can login to My Account > Profile > Transfer phone number and re-request porting. If still enter error, you can ask PM CS agent to manually port in the phone number