topic Re: can't send pics with texting and cannot receive in Get Support

can't send pics with texting and cannot receive

AlishaMaharaj — Tue, 04 Jan 2022 23:23:48 GMT

can't send pics with texting and cannot receive pictures via texting. Gets hung up on my end when I send.

Re: can't send pics with texting and cannot receive

hummuschips — Wed, 16 Nov 2016 12:40:47 GMT

What phone are you using? Usually this has to do with the APN settings if you can't send/receive MMS. Have you gone through the thread below already?

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Re: can't send pics with texting and cannot receive

AlishaMaharaj — Wed, 16 Nov 2016 12:43:37 GMT

Lg g3 phone. Yes thread below is complete

Re: can't send pics with texting and cannot receive

pulp74 — Wed, 16 Nov 2016 12:52:04 GMT

Hi. Can you check one thing in your APN settings? Go to your settings and in APN type line put internet +mms + dun. At least that's what I see in my Galaxy S6.

Re: can't send pics with texting and cannot receive

hummuschips — Wed, 16 Nov 2016 12:57:06 GMT

Another option for APN Type is: "default, supl, mms" without the quotes. I think ealier versions of android use a comman instead of a plus sign.

Re: can't send pics with texting and cannot receive

AlishaMaharaj — Wed, 16 Nov 2016 13:12:01 GMT

Neither worked allowing pics to be sent

Re: can't send pics with texting and cannot receive

hummuschips — Wed, 16 Nov 2016 13:24:47 GMT

@AlishaMaharaj can you take screenshots of all your APN screens and post them here for us? You can take a screenshot by holding the volume down and Power buttons at the same time until you see that the screenshot was taken.

Re: can't send pics with texting and cannot receive

AlishaMaharaj — Wed, 16 Nov 2016 13:39:07 GMT

How do I add pic?

Re: can't send pics with texting and cannot receive

AlishaMaharaj — Wed, 16 Nov 2016 13:39:17 GMT

content://media/external/file/12900

Re: can't send pics with texting and cannot receive

hummuschips — Wed, 16 Nov 2016 13:40:32 GMT

Click on Insert Image and then select the file.

Re: can't send pics with texting and cannot receive

AlishaMaharaj — Wed, 16 Nov 2016 13:45:48 GMT

Re: can't send pics with texting and cannot receive

AlishaMaharaj — Wed, 16 Nov 2016 13:46:50 GMT

Re: can't send pics with texting and cannot receive

hummuschips — Wed, 16 Nov 2016 13:57:06 GMT

Actually for APN type can you set it to: default,mms,supl

save it, reboot your phone and test again

Re: can't send pics with texting and cannot receive

AlishaMaharaj — Wed, 16 Nov 2016 14:06:51 GMT

Re: can't send pics with texting and cannot receive

AlishaMaharaj — Wed, 16 Nov 2016 14:07:29 GMT

Pic still gets hung up via texting

Re: can't send pics with texting and cannot receive

hummuschips — Wed, 16 Nov 2016 14:24:51 GMT

Do you have other APN settings set up on the phone still or just the public mobile one? MMS issue is normally because the APN settings are incorrect. Especially if your data, phone and SMS works fine.

I can verify there isn't anything wrong with the MMS services as I just sent a test MMS fine.